Rental Policy

Print these Terms and Conditions for your records

General: Eagles Loft will be ready for occupancy at 3:00 PM local time on the beginning date of the lease and must be vacated by 10:00 AM local time on the ending date of the lease. During high season, it may not be ready by 3 p.m., your patience is appreciated. Arrival and Departure times are to be strictly observed.  Guests are to call the Reservation office toll free at 800.397.5590 to confirm arrival and departure and to report any damage.  Eagles Loft is a Non-Smoking Guest House.

Eagles Loft is located at: 1930 Bird Hill Road Sevierville, TN 37876     Phone: 865.774.2536

ONLINE RESERVATIONS:  Guests must reserve Eagles Loft using the online reservation system.  The box must be checked stating that you agree to all terms and conditions or the online booking process will end.  Checking the agreement box is recognized by law as your online signature and that you agree to abide by the terms and conditions set forth in this agreement.

DOOR CODE and WELCOME INFORMATION  will be emailed to the Guest upon receipt of Payment In Full of all rental charges which is due within 30 days of arrival. This email will contain the code to the keypad for the entrance lock as well as additional information regarding your stay.

ADDITIONAL FEES:  A Cleaning Fee of $80.00 must be added to the total charges.  A non refundable PET FEE of $30.00 per pet must be added to the total charges.  You will be asked to add these fees during the online booking process.  Additional Fees may also include; damages beyond normal wear and tear - $$ Actual Cost. Unreturned or broken keys - $15; Excessive Cleaning Fee - $80; Extra Cleaning Due to Pets - $80; Smoking Deodorizing - $80

PETS:  Sunset Cove is "pet friendly", but not responsible for the health or safety of the pet.  Pets are limited to Dogs or Cats only. If the pet is over 15 pounds please inform us on the online reservation form.

Special Needs:  If there is a special need, please inform us on the online reservation form.

SECURITY DEPOSIT and BALANCE DUE: An advance deposit in the amount of 1/2 of the Total Charges (including additional fees) is payable at the time this reservation is booked by credit card or check.  You will be asked to pay the advance deposit by Credit Card or Check at the end of the online booking process. 
The Balance Due  must be paid in full 30 days before you arrive. If a credit card is on file, it will automatically be charged on that date, or you can mail a check to the owner. If you are booking this within 30 days of arrival, the total amount is due at time of booking. Upon payment in full, an email confirmation will be sent itemizing all charges and payments along with the door code.

Cancellation Policy:  Cancellations that are made more than (30) days prior to the check in date will forfeit a minimum processing charge of $100.00. Cancellations that are made within (30) days of the check in date will forfeit a minimum processing charge of $200. 

SEVERE WEATHER: We do not refund rents or deposits lost due to cancelled or shortened stays because of weather.  Departures due to inclement weather do no warrant refund of rent or deposit.  i.e. sleet or snow, etc.

Severe Weather Policy  

We do not offer any refunds for Snow Storms or Inclement Weather. We highly recommend getting TRAVEL Insurance for your trip. It is up to the Guest to purchase this coverage for their trip. Coverage is available for health and weather related problems. Go to http://www.csatravelprotection.com/ for coverage details.

Guests may be invited for the day, but due to limited parking, the number of vehicles must be limited to no more than five (5).

Telephone Service:  No charge for local area calls or 911 assistance or Toll Free Numbers.  All long distance phone calls made from the house phone must use calling card. Cell phone coverage may not be available.  Contact your provider to verify coverage for Sevierville, TN.

Correspondence shall be by email at the address supplied during the online booking process.  Our office must be notified of any change to your email address within 60 days of your arrival.  If Guest is traveling or not able to retrieve email, notify our office.  Failure to do so will prevent  Guest from receiving the door code. Owners email address is leboggs@wingsaseagles.com 

MAXIMUM NUMBER OF OCCUPANTS: The house is to be occupied by no more than 12 persons at a maximum.  We will not rent to vacationing students or singles under 22 years of age unless accompanied by an adult guardian or parent. VIOLATION OF THE  MAXIMUM OCCUPANCY PROVISION CAN RESULT IN SERIOUS HEALTH PROBLEMS DIRECTLY RELATED TO OVERUSE OF THE SEPTIC TANK. VIOLATION OF THIS PROVISION SUBJECTS GUEST TO SIGNIFICANT PENALTIES WHICH ARE NECESSARY TO PROTECT THE OWNER BECAUSE OF THE FACT THAT THIS LEASE IS A SHORT TERM SUMMER VACATION RENTAL. 

 

FALSIFIED RESERVATIONS:  Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.

 

Rentor assures the Owner that the tenants will observe all conditions and terms of this lease as to maintaining the premises in good order and appearance and will conduct themselves in a manner inoffensive to neighbors. 

Rentor agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises. 

Rentor and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordnance, nor commit waste or nuisance on or about the premises. If law enforcement officials are called, the lessee will be charged all fees associated with the law enforcements fee structure.  No parties of any kind allowed.

Rentor agrees that during the term of this lease and such further time as he/she occupies the premises, he/she will keep the leased premises clean and free of trash, garbage, and other waste.

Rentor agrees to indemnify and save Owner harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the leased premises by the Rentor, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the leased premises.  Not responsible for personal items left behind. If requested, owner will mail COD.

 

The Policies and Procedures above are meant to protect our guests and owners alike. All guests, are required to conform to all Policies and Procedures. Violators are subject to eviction according to Alabama Law.

CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip. This Credit Card Authorization will not terminate until 30 days after leased premises are vacated. Charges may include: damages beyond normal wear and tear; unreturned or broken keys; excessive cleaning fees; extra cleaning due to pets.

Check-Out Procedures:
We know you are on Vacation and we truly do appreciate your business. We ask that you abide by our Check Out Procedures  so the cleaning crew can prepare for the next guest who will arrive only hours after you leave. If you leave the unit in great shape, the next family can have access to the unit on time.

Check out procedures are as follows: 
1.  Check-out time is by 10:00 am local time. Our managers and cleaners arrive at 10:00 am to start cleaning the unit.

2.  Take ALL of the trash, including the kitchen, bathrooms, bedrooms and place in large garbage cans outside the cabin.
3.  Put ALL dishes in dishwasher, put soap in and turn on.
4.  Put all used towels in the tub and bed linens in the laundry room.
5.  Make sure outdoor furniture is in original position.
6.  Please leave the home neat and orderly to avoid additional charges. If the cleaning crew finds that the home has been left excessively dirty you will be billed for the additional cleaning time at a rate of $50 per hour. 
7.  Turn off all lights, set the thermostat to 75 and lock all doors. 

DAMAGES:  You are responsible for any and all damages that occur to the property or its contents by you or any other member of your group while you are the registered occupant of the property. In lieu of a security deposit we will keep your credit card on file as a security deposit. If we discover that there has been damage to the property or it's contents while you are the occupant, we will capture an amount from your credit card to cover the cost of repairs. We will provide a statement of the damages and the cost of the repairs after they have been completed. If no credit card is on file, you will be billed by Invoice, payable within 30 days.